Q: Penguin Feed Narrators

SCRIPT Penguin Feeding Narration Script (Revised November 2022) supporting documents PFN Frequently Asked Questions (Revised November 2022) PFN process & procedures (Revised November 2022) Penguin ID Tag information ( Uploaded February 2021 )

Question 1

All Volunteers

Accepted Answer

Zoo Operations

“Welcome to the Zoo” Booklet (Updated 5/11/23)
Volunteer Handbook 2026 Updated 1/8/26
Radio Instructions (Updated March 2021)
Radio Call Guide – Posted 7/28/23
Entrances to Park and Zoo Map – Posted 4/5/25
Zoo Map (Updated 1/29/22)
KultureCity Map – Posted 4/16/26
Winter Codes (Posted 1/29/22)
New Code Delta Policy – Posted 8/2/25
Code Black (Bomb Threat) Policy – Posted 5/15/26
Code Black (Bomb Threat) Muster Points – Posted 5/15/26
Daily Report QR Code – Posted 12/16/25

Vic Net and Vic Touch

How to use the Mobile View of Volgistics (Posted 7/2/22)
Sign-in/out Via Phone (Updated January 2023)

Moodle

Click here for Maryland Zoo MOODLE portal

Reminder: Username is first letter of first name and full last name all lower case (no space).
How to use the Moodle app (Posted January 22, 2023)
Video Tutorial of how to use Moodle Portal and Moodle App (Posted 2/10/24)

Miscellaneous

Cell phone recycling talking points (Posted 3/17/21)
Ask Margaret, Education, and More Questions
2023 AZA Inspection Prep Info – Posted 6/17/23
Pro Tips for working with people on the Autism spectrum – Posted 4/5/24

Question 2

The Volunteer Buzz - For Volunteers Only, Cannot share

Accepted Answer

The Volunteer Buzz is a speaker series/social and offers volunteers information…sometimes for fun, sometimes for general practice

Many of these Buzzes contain confidential information. Volunteers are NOT to share the links as is mentioned in the waivers you signed at the start of your volunteer experience.

June 3, 2026 – Dr. Daniel Lang and Erin Grimm – Giraffe Hoof Procedure – https://youtu.be/gZVFW_BLn2A

March 11, 2026 – AWH Keepers – Care and Management of the AWH – https://youtu.be/Az7oQBFdneA

May 14, 2025 – Margaret Innes – Quarterly Animal Collection Update – https://youtu.be/29xAQDzZciY

January 9, 2025 – Ian Shelly – Animal Transports – https://youtu.be/SzWQpSo0YaI

August 23, 2024 – Sharon Bowen – All about the AZA – https://youtu.be/KPEL3IoaEOs

June 19, 2024 – Margaret Innes – Updates with the Animal Collection – https://youtu.be/Krm4y0AUEDQ

April 18, 2024 – Hilde and Larry Martin and Volunteering in Panama at EVACC – https://youtu.be/M0rJlgLUb0w

March 18, 2024, Kirby Fowler – Master Plan update – https://youtu.be/ye2_vw5z6bs

June 22 2023, Karl Kranz – Parking lot reno and AZA inspection – https://www.youtube.com/watch?v=bq1LdivPLb0

May 3rd 2023 – Dana Kirn, Margaret Rose-Innes, Joey Golden – https://youtu.be/pdwUmpRZLvM

March 3rd 2023 – Joey Golden – https://youtu.be/XHvLvWSEZH8

May 13 2022 – Strategic Planning (10 year plan) – https://youtu.be/QU_uVzXHBCQ

April 21 2022 – Polar Bear Transport – https://youtu.be/NIoB42DWb6I

Question 3

Volunteer Schedule

Accepted Answer

Please find the deployment schedule for the current week and the week ahead. It is typically on Wednesdays when the schedule for the following week is posted. It is either Saturday or Sunday when the schedules are updated. Volgistics is the true schedule. If you do not see yourself here but you are on Volgistics, don’t fret, we will get you on the deployment schedule in time for your shift.

Schedule

7/4/26-7/10/26– Updated 7/8/26

7/11/26- 7/17/26– Posted 7/8/26

2026 Spring Keeper Chat Schedule

Schedule – Posted 2/28/26

Question 4

Zoo Guides

Accepted Answer

Zoo Guide Info

Frequently Asked Questions – Updated 6/26/21

Zoo Guide Presentation – Updated 5/29/21

Question 5

Exhibit Guides

Accepted Answer

General Interpretation Resources

Interpretive Areas

African Journey

Penguin Coast, “The Wetlands”, African Watering Hole & Tortoise, “Cat Corridor,” and “The Grasslands”

Please see the Moodle course Exhibit Guide: African Journey for Species Profiles, Interpretive Guides, and Quick Facts related to these deployment zones.

Click here for Maryland Zoo MOODLE portal

Biofacts Guide for African Journey (Added 3/2/23)

African Aviary

Chimpanzee Forest

Chimpanzee Interpretive Guide (Updated March 2024)
Sifaka (Posted 7/15/23)
Panamanian Golden Frog (Updated March 2024)
Red-ruffed Lemur (Updated August 2021)
Red-tailed Guenon
Black and White Colobus Monkey (Updated August 2021)
Slender-snouted Crocodile (Updated March 2024)
Mbuna Cichlid (Updated August 2021)

African Elephant

African Savannah Elephant Interpretive Guide (Updated October 25, 2022)

“North America”

PRAIRIE DOG, MARYLAND WILDERNESS, AND NORTHERN PASSAGE

Please see the Moodle course Exhibit Guide: North America for Species Profiles, Interpretive Guides, and Quick Facts related to these deployment zones.

Click here for Maryland Zoo MOODLE portal

Farmyard

Trumpeter Swan Interpretive Guide (Updated 6/6/17)
Alpaca (Updated January 2024)
Miniature longhorn cattle
Miniature donkey
Goat, domestic (Updated August 2021)
Kunekune Pig (Updated January 2024)
Cotswold sheep (Updated August 2021)

Question 6

Exploration Zone

Accepted Answer

Fall 2025 Exploration Zone Activity Write-Up – Added 9/10/25

Question 7

Nature Discovery Stations

Accepted Answer

Materials:

Park It – Posted 7/7/26 (for the second time)

Nest Recipes – Naturalist Lodge – Posted 4/4/26

Pollination – PEC – Posted 4/4/26

Cubs, Kits, and Chicks – GFS – Posted 4/4/26

Tricky Tracks– Posted 1/15/2026

Making Marks Station– Posted 1/15/2026

Spring/Summer Station Location and Videos – Posted 5/13/25

First Impressions (Bat Station) – Posted 5/2/25

Digging It – Posted 5/2/25

2025 Migration Station – Posted 4/15/25

Who lives here in the Winter – Posted 12/3/24 – PEC

Amur Leopard Station – Posted 12/3/24 – PEC

Skull-Astic Adventure – Posted 10/2/24 – Nat. Lodge

Bats: First Impressions – Posted 10/1/24 – (Stored in the Naturalist Closet but will be presented to the side of the entrance of MD Wilderness, weather permitting)

Scurrilous Spiders – Posted 10/1/24 – PEC

Nest Recipes – Posted 5/11/24 – Nat. Lodge

Animal Families – Posted 5/11/24 – GFS

Bird Beaks and Feet – Posted 5/11/24 – PEC

Making Marks – Posted 1/12/24 – PEC

Tricky Tracks – Posted 1/12/24 – PEC

Soft Landings – Posted 9/29/23 – Farmyard

What We Wear – Posted 9/29/23 – Spinning Turtles by Tree Slide in MDW

Living in Three Worlds – Updated 9/29/23 – PEC

Living in Three Worlds – Posted 8/19/23

What do Farms Provide – Posted 8/19/23

Bees Peppers & Elephants – Posted 8/19/23

GFS Closet Photo Reference – Posted 4/25/23

What’s In the Garden? – Posted 4/18/23

Animal Families – Posted 4/12/23

Nest Recipes – Posted 4/12/23

Welcome to Nature Discovery Stations – Posted 10/4/22

Engaging with Audiences, Dos and Don’t – Posted 10/4/22

Strategies for Leveling Content – Posted 10/4/22

Fall/Winter

Let’s Eat – Posted 11/2/22

Summer/fall

Summer/Fall – Dino Lab – Posted 7/28/22

Spring 2022 Activities

Spring Activities – Posted 3/22/22

SPRING 2022 ACTIVITY How-To Videos

Bird Banding Activity

Living in Three Worlds

To Migrate or Not to Migrate

Migration Mapping

Tale of Two Birds

Lodge Shed Review

Winter Naturalist Logistics – Posted 12/11/21

Winter 2021/2022 Winter Activity Resources

Scat Rap – Posted 12/11/21

Signs – Signs Everywhere – Posted 12/11/21

Whose Track is That – Posted 12/11/21

Turtle and Deer – Posted 12/11/21

Bluebird and Coyote – Posted 12/11/21

Why Vulture has a Red Head and Dirty Coat – Posted 12/14/21

Fur Flipboard Notes – Posted 12/24/21

Winter 2021/2022 ACTIVITY How-To Videos

Fur Flipboard Video https://drive.google.com/file/d/1kjm_rzdG-462ticlX5fyR6eLMg78xfnk/view?usp=sharing Why vulture is bald (story to go along with winter coats activity) https://drive.google.com/file/d/1DxxE2eeXYgSgZPaEYi1tnmaCOMhskScm/view?usp=sharing Whos scat is that activity https://drive.google.com/file/d/1n66PxOfQ53Hyv9BegL6REvst3XLX-a_e/view?usp=sharing Turtle and deer story ( to go with tracks) https://drive.google.com/file/d/1XHLrHddv0VeJAzKPDGTJDtTbVsSOxqmR/view?usp=sharing Coyote and bluebird story (winter coat ) https://drive.google.com/file/d/1urI1PPH93KMlpBN2u1vtm3E_51O4_GAJ/view?usp=sharing Track Making Activity https://drive.google.com/file/d/1C0PbKGCmt8u7XJ4CzeMv5l3H_bfzLTvY/view?usp=sharing

Question 8

Outpost Handlers

Accepted Answer

General Documents

Lifespan Interpretation Guide – Posted 3/22/25
Training and Maintaining Certification for Volunteers – Posted 3/15/25
Quick Information Guide Updated 3/5/25

Ambassador Fact Sheets and Handling Guides

Note: Handling Guides were not developed specifically for volunteers or for Outposts. They are the overall reference for a given taxon for the Embassy. They are provided as reference only and should not be considered as instructions for what to do at Outposts.

Turtles/Tortoises

Lizards

Crocodile Skink Fact Sheet (Posted 3/5/25)
Lizard Handling Guide (Updated 9/22/24)
Iranian Fat-tailed Gecko Fact Sheet (Updated February 2025)

Snakes

Snake Interpretive Guide (Updated 6/13/24)
Corn Snake Fact Sheet (Updated 6/13/24)
Eastern Indigo Snake Fact Sheet (Updated 6/13/24)

Small Mammals

Invertebrates

Giant Millipede Fact Sheet (Added May 2024)
Giant Millipede Handling Guide (Added 9/22/24)
Madagascar Hissing Cockroach Handling Guide (Updated 9/22/24)
Madagascar Hissing Cockroach Fact Sheet (Updated 6/13/24)
Mexican Red-kneed Tarantula Handling Guide (Updated 9/22/24)
Mexican Red-kneed Tarantula Fact Sheet (Updated 6/13/24)

Question 9

Penguin Feed Narrators

Accepted Answer

SCRIPT

Penguin Feeding Narration Script (Revised November 2022)

supporting documents

Question 10

Animal Contact Aid

Accepted Answer

Goat Corral

Hours = 10:30-11:30 and 12:30-3:30

Giraffe Feeding Station

March – October – Daily 10:30-12:30

November – February = Weekends only (Friday-Sunday) 10:30-12:30

Cost = Per Piece of Browse – $8 dollars for non member, $7 dollars for members

Question 11

Main Valley Guide

Accepted Answer

Information:

Tulsa Talking Points – Posted 5/17/23

Today at the Zoo

Alerts

To Volunteer

Volunteer Resources

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