Thank you for your interest in employment with The Maryland Zoo in Baltimore! We are now accepting applications for the positions listed below. You may download an application here (pdf) or pick one up at our reception desk Monday through Friday. Applications and/or resumes may be emailed to email@example.com; faxed to 443-320-9022; or mailed to:
The Maryland Zoo in Baltimore
Druid Hill Park
1876 Mansion House Drive
Baltimore, Maryland 21217
Attention: Human Resources
Due to the large volume of applications and resumes we receive, we are unable to confirm receipt or give status information. Candidates who meet our qualifications will be contacted directly by a member of our Human Resources team.
The Maryland Zoo is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, veteran status, or any other basis prohibited by federal, state, or local law. No questions on the application will be used for discriminatory purposes.
This page is updated frequently, so check back for new positions. Please call The Maryland Zoo’s employment information line at (443) 552-5313 for additional information.
Interested in VOLUNTEERING? Click to learn more about our volunteer opportunities.
VISITOR SERVICES MANAGER
The Maryland Zoo in Baltimore is seeking an enthusiastic individual to join our team as a full-time Visitor Services Manager for our Visitor Services Department. This is a salaried, full-time, exempt level position. The Visitor Services Manager is responsible for managing daily operations of the Zoo to include assignments in admissions, access control/ticketing, custodial, and rides/trams/train divisions. This position will maintain exceptional standards of customer service, cleanliness and physical appearance of all locations and staff, continuously plan and update pricing and operational strategy to maximize revenue contribution and level of service, and prepare weekly schedules for all seasonal, part-time, and full-time departmental staff. This position will be responsible for conducting daily briefings with all seasonal, full-time, and part-time staff to inform them of all happenings within the zoo in reference to Visitor Services responsibilities and communicating daily schedules, events, and any changes for the main gate, exhibits or attractions to all staff, so that they may notify guests if asked. The Visitor Services Manager will also work closely with contracted concessions’ management and staff to ensure adherence to all Zoo policies and procedure and respond appropriately to guests’ questions, comments, or concerns. Other responsibilities include collaborating with the Director of Visitor Services on all matters concerning personnel, actively participating in the recruitment, hiring, training, evaluation and disciplining of all staff, and coordinating with other departments as necessary to fulfill any special needs relating to Visitor Services (i.e. Events). This position may be assigned additional duties to meet business and departmental needs.
Associates Degree in Business, Hospitality or related discipline (education can be substituted in lieu of relevant experience). Minimum of three years in a supervisory management role; Minimum of two years related experience in the hospitality or retail industry; Proficiency with Microsoft Office software, including Microsoft Outlook, Word, Excel, and PowerPoint; Familiarity with business cash handling procedures; and, Valid driver’s license. Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; Strong organizational and communication skills; and, Ability to identify and resolve guest issues. Must be able to stand and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Must be able to operate a variety of equipment including rides, tram, train, computer, computerized register, two-way radio, telephone, golf cart, etc.
Contact: Brandi Gibson
Email Subject Line: Visitor Services Manager
ANIMAL KEEPER I (FULL-TIME)
The Maryland Zoo in Baltimore seeks an enthusiastic professional to join our dynamic team! The Animal Keeper I will provide care and maintenance of animals and their exhibits and holding areas. This person will observe changes in animals’ appetite, disposition, habits, and in physical appearance and/or excreta to detect indications of stress or illness; inspect enclosures, fencing, pools, and furniture for cleanliness and/or structural defects and perform minor repairs as needed; prepare diets for animals, clean and fill water containers, and place food in exhibits at specified times; and clean facilities, exhibits, and associated animal areas according to the area protocols or as directed by management. He/she will transfer animals in accordance with departmental policy and standards from one enclosure to another for husbandry purposes; provide species appropriate and approved enrichment to animals; and assist in data collection for approved research projects. The Animal Keeper I will provide routine maintenance of facilities and minor repair of equipment, exhibits, and all associated animal areas in addition to providing general maintenance of grounds in and around exhibits and associated facilities. He/she will unload and store commissary items; and, maintain equipment and tools in a good state of repair. This person will capture and restrain animals for routine veterinary, emergency, training or husbandry, and management procedures; maintain familiarity with all animal recapture and restraint equipment; and act as a member of the Animal Recapture Team as needed and directed. He/she will assist with medical care procedures and administer medication as directed and drive to specified locations as needed. Maintain reports on all animal conditions in daily reports, diary, and records; provide regular updates to the Area Manager on the condition and status of the animal collection; attend Zoo general staff meetings and departmental meetings; interpret the Zoo to guests, donors, and zoo associates; attend all staff training sessions as directed; and, promote the mission of the Maryland Zoo in Baltimore. The Animal Keeper I will perform other duties as assigned; and, adhere to all policies and procedures of the Zoo. This is an hourly, non-exempt, full-time position.
High School Diploma with one year of animal experience; or, Bachelor of Science in Biology, Zoology, Animal Science, or related field (preferred). Three years of animal experience of some type in a zoological institution, excluding pets; Must possess a valid driver’s license; and, Must be familiar with computer operations including Microsoft Office programs and data entry. Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds; Ability to operate both independently and as part of a team in a productive and efficient manner with proper time management skills; Extremely well organized; Self-directed, collaborative, and detail oriented; and, Possess a positive attitude and a general philosophy/outlook in line with the Zoo’s mission. Must be able to operate a variety of machines and equipment including computer, telephone, radio, and vehicles, hand tools, animal restraint and capture devices, incubators, gardening/carpentry tools and machinery, computer, scales, etc. Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance; Must be able to lift 75 pounds with assistance and 50 pounds unassisted as needed; Must be able to travel large areas of the Zoo on foot as needed; Ability to work a flexible schedule to include weekends, holidays, and special events; Must be able to stand and remain active for eight hour shift; Must be able to work outdoors in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to climb a ladder carrying up to 15 pounds; Exposure to zoonotic diseases and risk of animal attack; Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings; and, Initial tuberculosis (TB) test and physical required.
Contact: Karen Debus
Email Subject Line: Animal Keeper I (Full-time)
PARKING SERVICES AGENT (SEASONAL)
The Maryland Zoo in Baltimore seeking enthusiastic individuals to join our team as part-time, seasonal Parking Services Agents. This is an hourly, seasonal, non-exempt position. The Parking Services Agent is responsible for directing vehicles and greeting guests in the parking lots next to the Zoo’s Main Gate. This position will open and close parking lots as necessary, monitor all parking areas to prevent break-ins and/or vandalism of vehicles and Zoo property, and keep all parking areas and entrance areas clean and free of litter. The successful candidate will ensure guest safety at all times and adhere to all policies and procedures of the Zoo. This person will be communicate with the Security Department by radio contact as needed following Zoo radio etiquette and protocol at all times. The ideal candidate should possess a clear comprehension of vehicle and pedestrian traffic flow, ability to identify and resolve guest issues, and ability to work independently and stay productive with minimal direct supervision. Other duties as assigned. THIS IS AN HOURLY, NON-EXEMPT, PART-TIME SEASONAL POSITION.
Minimum of six months related experience and/or training; Must be able to stand, walk and/or run, and remain active for an eight hour shift; MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS, HOLIDAYS, AND SPECIAL EVENTS; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and, Must be able to operate a variety of equipment including two-way radio, telephone, etc.
Contact: Brandi Gibson
Email Subject Line: Parking Services Agent (Seasonal)
GENERAL MAINTENANCE ASSISTANT (FULL-TIME)
The Maryland Zoo in Baltimore is looking for a qualified individual to fill the position of General Maintenance Assistant
who will ensure that all general maintenance and repairs are completed as assigned, in a timely manner and with accuracy and will assist Maintenance Foremen as assigned with specific trades as needed. He/she will provide porter and labor services; perform general and specific repairs as assigned; and perform general maintenance, clean-up in and out of the shop, bathrooms and perimeter of the maintenance building. This person will knowledgeably support foremen and assist with carpentry, plumbing, electrical, construction, cement work, sheet metal, masonry (brick, block, stone and patch work) and other duties as required. The General Maintenance Assistant will work independently on designated projects; maintain working knowledge of mechanical equipment; assist with special projects and events; and ssist with other tasks/responsibilities as assigned, related to repair, maintenance, renovation and preservation of the Zoo’s campus and its facilities as a whole. This person will remain on call 24 hours/day, 7 days/week for snow removal and other zoo emergencies; perform other duties as assigned; and, adhere to all policies and procedures of the Zoo. He/she must be able to work collaboratively with other employees, providing assistance or back up as needed. This person must possess the ability to interact professionally and courteously with guests and coworkers. He/she must be able to communicate with fellow employees by a campus wide radio as needed following Zoo radio etiquette and protocol at all times; and, attend meetings and represent the Zoo on various committees. This is a full-time, hourly, non-exempt position.
High school diploma or equivalent. Three or more years of work experience in three or more trades including HVAC, Plumbing, Electrical, Automotive, Carpentry, preferred; Electrical experience a plus;
Minimum of one trade license at apprentice level; Safety certification a plus; State trade licenses a plus; and Valid Driver’s License. Friendly and outgoing; Able to work independently and as a team; Possess a positive and patient attitude; and, Possess excellent verbal communication skills. Strong communication, time management, interpersonal and follow-up skills; Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and, Self-directed, collaborative and detail-oriented. Must be able to operate a variety of machines and equipment including computer, telephone, two-way radio, golf carts, machinery, vehicles, hand tools, carpentry tools, refrigeration equipment, etc.; and Ability to use heavy construction equipment. Physical demands are in excess of those for sedentary work- must be able to stand and remain active, stoop, kneel, crouch, crawl, push, pull, climb and balance for an eight hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; Must be able to exert up to 75 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and, Exposure to Zoonotic diseases and risk of animal attack.
Contact: Karen Debus
Email Subject Line: General Maintenance Assistant (Full-Time)