The Maryland Zoo in Baltimore seeking an enthusiastic individual to join our team as part-time, seasonal Visitor Services Tram Operator Agent. This is an hourly, seasonal, non-exempt position. The Tram Operator Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position will be cross-trained in four Visitor Services roles- Greeter, Ride Attendant, Tram Attendant, and Ticket Sales Agent in order to support current business needs for the department. The successful candidate will interact with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation, provide guests with information on all aspects of the Zoo experience, and provide guest control (including challenging situations). This person will be primarily responsible for transporting guests safely to and from designated locations throughout assigned shift, ensuring cleanliness of all assigned tram tractor and cars, including tram stops and surrounding areas, and using the intercom to greet and welcome guests, provide safety instructions, and make any other necessary announcements. Other responsibilities could include loading and unloading responsibilities associated with Zoo trams and amusement rides, and ensuring guest safety at all times.

Minimum Qualifications:
Minimum of six months related experience and/or training; and, Possess a valid driver’s license. Must be able to stand and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Must be able to operate a variety of equipment including rides,, computer, computerized register, two-way radio, telephone, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment-Visitor Services Agent, Tram Operator

The Maryland Zoo in Baltimore seeking an enthusiastic individual to join our team as a full-time Gardener. This is a non-exempt position. The Gardener I will provide maintenance of assigned sections and assist with the overall appearance of the Zoo. This position will be assigned an area of specialty, but may be directed to perform tasks in any area of the zoo to support current business and departmental need. This position will provide routine maintenance to include, but not limited to, watering, fertilizing, pruning and debris removal, participate in the planning, designing, purchasing, planting and maintenance of display gardens, exhibits and other related areas, and maintain interior foliage plants in public areas and administrative offices. The Gardener 1 is responsible for Interacting with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation, maintaining cleanliness at work locations, and assisting with other Horticultural tasks as assigned. The successful candidate will ensure guest safety at all times, adhere to all policies and procedures of the Zoo, and respond appropriately to guests’ questions, comments, or concerns. Other responsibilities include training volunteers to perform routine maintenance and special work assignments, participating in keeper encounters, presentations and other educational zoo programs, and attending area, department and All Staff meetings. The ideal candidate should possess a positive and patient attitude, have the ability to work independently and as a team, and possess excellent verbal communication skills. Other duties as assigned.

Minimum Qualifications:
Associates degree in Horticulture, Science or related field (Experience will be considered in lieu of a degree). Minimum of one year of horticulture experience in a Zoo setting; Minimum of two years of public garden experience; Must possess plant knowledge; and, Valid driver’s license. Physical demands are in excess of those for sedentary work- must be able to stand and remain active, stoop, kneel, crouch, crawl, push, pull, climb and balance for an eight hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and, Exposure to Zoonotic diseases and risk of animal attack. Must be able to operate a variety of machines and equipment including computer, telephone, two-way radio, vehicles, golf carts, hand tools, gardening/carpentry tools, machinery, etc (non-motorized tools are predominantly used); and, Must have proficiency with tiller, weed eaters, blowers and other landscape equipment.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment-Gardener 1

The Maryland Zoo is seeking a qualified individual for the position of Commissary Laborer. The Commissary Laborer will prepare and deliver food, hay and supplies for the animal department as well as all other departments of the Zoo. The qualified candidate will also record and identify each department’s daily commissary order, operate manure removal equipment, remove manure manually or mechanically from all animal manure collection areas and transport it to the dump on a daily basis, prepare orders for the following day, maintain cleanliness and organization of all work an stock areas throughout the commissary complex, unload weekly deliveries, date all items and place them into the appropriate stock area, travel to outside vendors and Baltimore City Warehouse to pick up orders and grocery items and operate electric meat saw. This is a full time, non-exempt position.

Minimum Qualifications:
Education- High school diploma or GED; and, Must be a minimum of eighteen (18) years of age.

Equipment/Work Conditions:
Must be able to operate a variety of machines and equipment including computer, telephone, radio, vehicles, hand tools, gardening/carpentry tools, machinery and scales; Must be able to lift and/or carry weights of up to 70 pounds; Must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb and balance; Must be able to travel large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to climb a ladder; Daily exposure to zoonotic diseases is possible; TB test, physical and background check required.

Contact:Amy Morrill
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment- Commissary Laborer

The Maryland Zoo in Baltimore seeking an enthusiastic individual to join our team as a full-time Security Sergeant. This is a non-exempt position. The Security Sergeant will oversee the security operations and supervise the activities of the security officers and other security personnel at the zoo during the assigned business shift. This position will monitor and rotate throughout all buildings, grounds and all animal areas and report suspicious conditions or unusual occurrences, handle police calls and security investigations, be responsible for providing guest control, including challenging situations, and remain on call 24 hours/day to handle alarms and emergency situations. The Security Sergeant will interact with guests and staff in a friendly, professional and informed manner while assisting with first aid, locating lost children, parking safety, safety throughout the zoo, and direction assistance, etc. This person will be responsible for adhering to all policies and procedures of the Zoo and for ensuring that all established standards of professionalism and protocol are being practiced by all staff. The successful candidate will communicate effectively with staff and the public regarding standard operating procedures and collaborate with the Security Captain on all matters concerning personnel. Other responsibilities include compiling shift and accident reports on visitors and shift activities, attending meetings and representing the Zoo on various committees, and monitoring radios to ensure effective communication. This position may be assigned additional duties to support current business needs for the department.

Minimum Qualifications:
Must have Associates degree or high school diploma and five years of experience; Minimum of three years of related experience; Good working knowledge of security operations in a business environment; First Aid certification preferred; and, Possess a valid driver’s license. Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb and balance; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and, Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment-Security Sergeant

The Volunteer department at The Maryland Zoo in Baltimore is seeking a highly energetic individual to work as part of the Volunteer department team ensuring all aspects of the volunteer services are accomplished to the highest standards. The Coordinator of Group and Event Volunteers will implement the department operations by coordinating the volunteer activities of groups and individuals for zoo special events and short-term projects. With the Volunteer Manager, this person will build relationships with schools, scouts, businesses, religious groups and other organizations that could provide groups of volunteers for events and projects. The successful candidate for this position must be a strong communicator, as (s)he will provide hands-on supervision during special events and service projects by transporting volunteers and supplies, distributing refreshments, solving problems “on the fly” and actively participating as needed. This person will also assist with planning and coordinating volunteer recognition events and activities as well as participate in training for new volunteers and Volunteer Team Leaders. Other duties include coordinating with Events staff in preparation for events, creating a “wish list” of projects for various Zoo departments and coordinate with department heads to plan and execute projects. This is a part-time, non-exempt position.

Minimum Qualifications:
AA in Human Service, Recreation Management or similar field; Experience coordinating paid staff or volunteers; Two years event planning or similar project management; Excellent oral and written communication skills; Strong leadership, interpersonal and listening skills as well as high personal motivation and ability to motivate others; A personal commitment and awareness of the importance of volunteerism; Highly flexible schedule with ability to work weekends, holiday and evenings (as needed); Must be able to stand(up to 8 hours/day), walk (6 hours/day), sit (2 hours/day); Must be able to carry and lifting up to 50 lbs. occasionally; Must be able to work outdoors for extended lengths of time including exposure to changes in temperature and humidity and viewing and typing on a computer screen for extended periods of time; Daily contact with plants and animals including being subject to bites, stings and scrapes is possible.

Contact:Amy Morrill
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment-Coordinator of Group and Event Volunteers

The Maryland Zoo in Baltimore seeking enthusiastic individuals to join our team as part-time, seasonal Visitor Services Custodial Agents. This is an hourly, seasonal, non-exempt position.  The Custodial Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience.  This position will maintain conditions of assigned public and office areas, conduct cleaning in assigned areas to include vacuuming, emptying trash and cleaning bathrooms, and maintain sanitary conditions of the non-public and public restrooms within the zoo grounds.  The successful candidate will interact with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation, provide guest control (including challenging situations), and will adhere to all policies and procedures of the Zoo.  This person will be responsible for responding appropriately to guests’ questions, comments, or concerns and contacting an appropriate staff member necessary to resolve guest issues.

Minimum Qualifications:
Minimum of six months related experience and/or training; Prior custodial experience preferred; and, Required to possess a valid driver’s license if there is a business need to operate the Zoo’s Tram. Must be able to stand and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Must be able to operate a variety of equipment including two-way radio, telephone, cleaning tools, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line:Zoo Employment-Visitor Services Agent, Custodial

The Maryland Zoo in Baltimore seeking enthusiastic individuals to join our team as part-time, seasonal Visitor Services Ticket Sales Agents. This is an hourly, seasonal, non-exempt position. The Ticket Sales Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position will be cross-trained in three Visitor Services roles- Greeter, Ride Attendant, and Tram Attendant in order to support current business needs for the department. The successful candidate will interact with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation, provide guests with information on all aspects of the Zoo experience, and provide guest control (including challenging situations). This person will be primarily responsible for receiving and verifying accurate distribution of opening cash, performing accurate and efficient monetary transactions and maintain precise daily records, taking responsible measures to safeguard all acquired revenue, and reconciling daily transactions with Cash Room including all cash, charges, and discounts. Other responsibilities could include loading and unloading responsibilities associated with Zoo trams and amusement rides, and will monitor and validate memberships of guests at the Zoo’s main entrance.

Minimum Qualifications:
Minimum of six months related experience and/or training; Proficient in cash handling procedures; Familiarity with a Point of Sale (POS) system environment; and, required to possess a valid driver’s license if there is a business need to operate the Zoo’s Tram. Must be able to stand and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Must be able to operate a variety of equipment including rides, computer, computerized register, two-way radio, telephone, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line: Zoo Employment-Visitor Services Agent, Ticket Sales

The Maryland Zoo in Baltimore seeking enthusiastic individuals to join our team as part-time, seasonal Parking Services Agents. This is an hourly, seasonal, non-exempt position. The Parking Services Agent is responsible for directing vehicles and greeting guests in the parking lots next to the Zoo’s Main Gate. This position will open and close parking lots as necessary, monitor all parking areas to prevent break-ins and/or vandalism of vehicles and Zoo property, and keep all parking areas and entrance areas clean and free of litter. The successful candidate will ensure guest safety at all times and adhere to all policies and procedures of the Zoo. This person will be communicate with the Security Department by radio contact as needed following Zoo radio etiquette and protocol at all times. The ideal candidate should possess a clear comprehension of vehicle and pedestrian traffic flow, ability to identify and resolve guest issues, and ability to work independently and stay productive with minimal direct supervision.

Minimum Qualifications:
Minimum of six months related experience and/or training; Must be able to stand, walk and/or run, and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and, Must be able to operate a variety of equipment including two-way radio, telephone, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line: Zoo Employment-Parking Services Agent

The Maryland Zoo in Baltimore seeking enthusiastic individuals to join our team as part-time, seasonal Visitor Services Agents. This is an hourly, seasonal, non-exempt position. The Visitor Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position will be cross-trained in three Visitor Services roles- Greeter, Ride Attendant, and Tram Attendant in order to support current business needs for the department. The successful candidate will interact with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation, provide guests with information on all aspects of the Zoo experience, and provide guest control (including challenging situations). This person will be responsible for loading and unloading responsibilities associated with Zoo trams and amusement rides, and will monitor and validate memberships of guests at the Zoo’s main entrance.

Minimum Qualifications:
Minimum of six months related experience and/or training; and, required to possess a valid driver’s license if there is a business need to operate the Zoo’s Tram. Must be able to stand and remain active for an eight hour shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc.

Contact:Lisa Grosman
Email: humanresources@marylandzoo.org
Email Subject Line: Zoo Employment-Visitor Services Agent